Track Your Order
Please click below to text or email us with the name on your order to get tracking information
Shipping
Lead Time/Delivery
Lead time and shipping varies depending on the product and shipping destination. Shipping estimates are typically specified in the description field of each product.
Changes to Orders
Changes to an order and address cannot be made after order has been processed or after 48 hours of order receipt. Once your order has been placed in our shipping queue, we cannot make changes to the order. All custom and made-to-order items cannot be changed after 48 hours of order receipt.
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Backorders
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items.
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Delivery
We strive to have all in stock items shipped as quickly as possible. Products will generally ship within 2 business days. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location of delivery, and are subject to Carrier responsibility.
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Hawaii, Alaska, and International
Unfortunately, we cannot ship to Hawaii, Alaska, and foreign countries including Canada at this time. MGE Design Studio is not responsible for any damaged pieces that are shipped through a forward shipping company and any initial and/or return shipping costs associated with a general return. For any questions regarding our products, please contact our sales and client support team at​ ​sales@mgebydesign.com​ prior to making a purchase from us. ​
Returns/Refund
Returns happen, we're here to help the best we can to make yours go as smoothly as possible. Please send us an email at sales@mgebydesign.com or call/text us at +1 919-244-2615 during normal business hours to initiate your return. All custom and made-to-order products are nonrefundable due to the custom nature of these products. Ready-made items are eligible for return for up to 14 days after carrier marked delivery and must be returned in the exact condition it was delivered in. After 14 days the products are ineligible for return. Customers are responsible for all return shipping costs, unless the item(s) received are damaged, defective, or incorrect.
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Damaged Products
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible, and if the item is still in stock. Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 72 hours of carrier marked delivery, so that we may file a claim and include in your delivery documents.
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Refunds
Refunds are made to the original method of payment, minus shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Any returns that arrive with postage due will be returned back to sender. Please allow up to 14 days from the date of carrier marked delivery to us to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 3-5 business days after refund is issued for the refund to post back to your account.
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Clearance & Sale Items
Please note that sale and clearance items are final and not returnable or exchangeable unless the product(s) received is damaged, defective or incorrect.
We offer e-Gift Cards for any amount. Please contact us for Gift Cards over $1,000.
Get in Touch
We are located and operating in Raleigh, NC
Email: contact@mgebydesign.com
Or fill out the form below!